HASP troubleshooting guide
From BVwiki
Contents |
Overview
The BrainVoyagerQX program is protected by a licensing scheme developed by Aladdin Knowledge Systems. It is able to use a single-user (local) dongle protection, offered either as a parallel port dongle (deprecated) or a USB stick like device. Alternatively, there is a network floating license option, which requires a NetHASP License Manager to be installed on one of the hosts in your local area network.
Since there are these two different options available, the kind of problems that can arise are equally different. If you encounter a problem with your license key (dongle), please read and follow the respective section below before contacting Brain Innovation for support.
Single-user (local dongle) problems
HASP USB driver installation fails on Windows
It is a known problem that you must not insert the HASP USB key on Windows before installing the driver. The problem arises when Windows detects the USB device and, falsely, installs a Plug-and-Play driver that is not compatible with the requirements set by the software from Aladdin. When that happens, the USB key will have a (useless) driver attached to its signature, thus denying the HASP driver access to the hardware.
In case you yet inserted the key before the installation of the driver (and this problem actually occurs), first download the latest driver setup file from either the HASP HL end-user or HASP4 end-user download pages and unpack/install them. Then please open the system's hardward configuration (right click on My Computer, select Properties, and then click on the Hardware tab. There click on the Device Manager button and locate the USB key device in the list. Then right click on the device and select the Update driver... option. You then select the driver from the list of compatible devices and after pressing OK, the correct driver will be loaded instead of the default one.
HASP USB driver installation fails on Mac OS X
For information on HASP related issues on Mac OS X, please have a look at the Mac OS X specific issues PDF document on the Operating Systems section of the Frequent Asked Questions page.
